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New Idea

Hi - I have a number of regular account transfers that are the same amount and date every month.


Would it be possible to have the option when setting up transfers to have a reoccuring option (like Microsoft Outlook calender entries) so I can set these up once for the next few months rather than having to go in every month and put them in or manually put a few months in at one go.


Thank you

This is a simple request to allow us to enter an invoice number at the time of making a payment.  


We do not want to go to another page and 'amend payee details'.


We simply want to enter an invoice number at the payment stage.  This is what barclays and HSBC and most other banks allow users to do.


Below are two images.  


Image 1 is a screen print of how barclays do it.

Image 2 is a screen print of Natwest can do it.


Image 1 



Image 2 



Please note this is not a request to amend payee reference details but a specific request to allow us to enter invoice numbers to assist businesses reconcile payments to invoice numbers


Thank you  

Status: We're looking into this, but need more time

I've fed this back to the Online Banking team, and they are aware that there are more improvements to make to the payments process, however eliminating the card reader was just one of the first small steps. The larger improvements to the payments process will take much longer to complete, but rest assured - they are being worked on.


We will be tracking and reporting the feedback to the team, to help it's prioritisation on the development list, so feel free to add your votes and comments :smileyhappy:


Budgeting Tool/App

Status: New Idea
by Jaffs Friday

As of late, I've been searching fairly regularly for a budgeting tool to manage my finances but the ones I've come across are either riddled with adverts or unnecessarily complicated.


I'd love to see a tool/app created by Natwest for Natwest customers that can be connected to my bank account(s) for hassle free management of my money. Maybe it could be an addition to the existing app so available on mobile devices.


I think it would be a great help to be able to buy something on my card and have the transaction (or figure, at least) automatically entered into a monthly budget so I can keep a better track of what's going out, when and how much I have available afterwards.


Hopefully I'm not alone in this. :smileytongue:



I have just received the monthly email telling me that my statement is ready. It starts "Dear Customer".


I am sure that you are aware that most phishing emails also start "Dear Customer" because the crooks do not know the name of the person that they are trying to con. My first thought when getting an email that starts "Dear Customer" is that this email is a potential scam and that I should be wary and check before doing anything else.


It cannot be too difficult for you to use the customer's name in these emails. After all, you make reference to part of the account number, so all you have to do is select the relevant name field associated with that account to start the email.


PS I know that it is simple because I used to work in NatWest IT.



Status: Duplicate Idea

Thanks for the idea @ppcanary - it's a good one! It's that good, it's already been suggested :smileywink: Take a look at the existing post here, and feel free to add in your comments or likes. We will pop in the updates there too!


Long service awards

Status: Duplicate Idea
by Isle_c_u_again on ‎15-12-2014 03:01 PM

I've been a current account holder with Nat West (or Westminster Bank as it was called then, prior to amalgamation with the National Provincial and District Banks) since September 1966.


As we're approaching my "golden" anniversary (subject to health and welfare developments of course)  I thought I would enquire as to the intention of the bank to recognise such long service.


I don't know if I am in a small group who achieve such a pinnacle as I hope to attain in 2016, or whether there are thousands of us.


Perhaps there could be a nice thank you for customers who display such unswerving devotion - just a thought - actually that's the first one I've had since I retired!


I'm so distracted now by this damned dribbling. Hope I get a new cardigan for Xmas from somebody.


Grasping old codger.




Status: Duplicate Idea

Thanks for the idea @Isle_c_u_again and hope you have a happy golden anniversary with us :smileyhappy: Thank you for sticking around, it's lovely to hear from you! 

We've got a similar post about rewarding long-term loyalty over here, so keep an eye (whether it's glass or not :smileywink: ) on that post for updates, and feel free to add on your votes and thoughts.


Loyalty Bonuses For Existing Customers Set At 10 Year Intervals

Status: New Idea
by bjumoja ‎10-12-2014 04:24 PM - edited ‎11-12-2014 02:02 PM

Loyalty Bonuses For Existing Customers Set At 10 Year Intervals


Why Not?


1: Loyalty Bonuses could include rate reductions or special rate reductions that you keep (on top of the standard amount)

2: Special rates for savings, rates that you keep on top of the normal interest rate.

3: Have lists of gifts to choose from with reward thankyou cards? IE: Aftershave, Tablets, shop tokens, a years free insurance.


Im sure other people have many other gift ideas. Maybe they gift should improve/get better for ever 10 years you have been with the bank?


Im sure the bank is making money of us all, give a bit back.

Would you be able to put a list of all NatWest phone numbers on the NatWest website in the support section?


Numerous posters on this site have questioned the validity of numbers they have been asked to phone. Therefore to see the number on your website would ensure that callers would know that the number was legitimate.


An example of this is the NatWest Secure debit card number. 0870 010 4542. I cannot find this number anywhere on the website but having phoned it I know it is a valid number.


I have also seen this number discussed on internet sites with many posters advising that this number is a scam.

Status: Under Review

Support for Apple Pay?

Status: Under Review
by BenWoodford ‎10-09-2014 10:25 AM - edited ‎10-09-2014 10:28 AM

Seeing as this was just announced yesterday, I imagine it's not been discussed internally in large amounts yet. But seeing as it seems the banks need to support the payment system for you to be able to add your card to Passbook, I'd really like to see Natwest do it. And as it uses TouchID, can we please not have the £20 max spend when using Apple Pay as it's more secure than contactless cards?


It may well be supported out of the box because of VISA with no work from Natwest needed, but best put the idea through sooner rather than later.

Status: Under Review

NatWest calls the customer

Status: New Idea
by MW on ‎11-12-2014 05:30 PM

It would be good to have two way security verification. When NatWest calls they ask for identification verification but how do we know it is a genuine call?


Could customers log a number, word or phrase on their account profile from which two random characters would be displayed to the NatWest caller who would give these to the customer they are calling.


This way both parties can verify the other is genuine.


Payee reference editable for each payment

Status: This is Live!
by davss on ‎02-04-2014 11:45 AM - last edited on ‎19-05-2014 02:21 PM by Community Manager

I have a payee that make periodical payments to and it's very time consuming to have to go to payee in order to change reference each time I make payment. It should be an editable field during payment allowing you for example to put a new invoice number that changed.

Status: This is Live!

We're really pleased to announce that this is now live in Online Banking! We've had lots of feedback from you about wanting to be able to change a payment reference without needing to use a card reader.

So can amend the payee reference in the 'Payments & Transfers' area, whenever you need to - without the card reader :smileyvery-happy:


You can see more about this announcement here, and we'd love to hear your feedback and thoughts :smileyhappy:

I use the app more than online banking and I'd like to see a list of direct debits there even if it's visual without the ability to cancel.
It would save having to log on both my phone and then again on the internet
Status: Duplicate Idea

Thanks for your suggestion @Nathmazz This is something we're already working on as part of some wider Mobile App improvements as it's a popular suggestion :smileyhappy: You can see the main post on this here, you can also add on your support by giving it a thumbs up!


What with iOS8 coming out very soon, I'd love to see TouchID become a login method for the mobile banking app now that 3rd party apps can use it. It's far more secure to be touching the home button than typing in a passcode that someone could view over your shoulder, and way more convenient.

Status: We're looking into this, but need more time

Hi Ben, That's a great idea - thank you! We’ve been reviewing the Touch ID solution with great interest and exploring the most secure way of offering this to our customers, so we'll keep you posted. 


Contactless payments?

by JamesL on ‎26-11-2014 12:32 AM

The Natwest app is BRILLIANT - particularly the recent addition of PayM support. However, I wondered if you're likely to add 'tap and pay' contactless payment support?


This has been supported by Android for over a year, specifically through their Host-based Card Emulation APIs. It also already exists in the UK market, with EE offering a 'wallet' app with this functionality.


Visa and Mastercard already support this and they direct customers to contact their banks about their plans for this technology. So - what does Natwest have planned in this area?

I think it would be a great idea to show NatWest charges and fees as morning entries along with all other pending debits thus giving customers an opportunity to transfer funds into their accounts. At present only pending debits are reflected on our account summaries each morning Natwest charges or fees are not.


So if you recieve an email telling you to correct your account and move back within your agreed limit before 2pm you could think you have corrected your account with a credit transfer only to find out the the banks charges and fees (no shown anywhere until after they have been debited) have put you back over your agreed limit.


Natwest need to sort this out. 




Single login for all NatWest sites

Status: New Idea
by RG ‎25-11-2014 05:30 PM - edited ‎25-11-2014 05:41 PM

Have NatWest any plans for a single login for all of their sites? I currently have separate login identities and passwords for all of the following:


  1. NatWest Online banking
  2. NatWest Credit card services (1st credit card)
  3. NatWest Credit card services (2nd credit card)
  4. NatWest Cashback Plus
  5. NatWest Your Points
  6. NatWest Secure - Personal account manager

I have to say that I was pleasantly surprised when my new cashback plus credit card was automatically added to my existing debit card cashback plus account.

It would be very useful if online statements showed the payment references that you assign to the payments and not just a 'call reference' which means nothing to the payer.


This is particularly frustrating when making multiple payments to the same person and trying to re-trace what each payment was for. Other banks show the payment reference in the payers statement as well as the payees statement. Why are Natwest so behind the times?


drop down list of payees on mobile app

Status: New Idea
by PH68 on ‎09-11-2014 10:46 AM

Hi, I have a lot of payees on my business account and I find the mobile app very useful for both business and personal transactions, but it would be useful to be able to locate a payee from a drop down list as opposed to scrolling through them all, when there's 200 or so to go through it can take a while.


Is this a potential development?


Emails from NatWest

Status: New Idea
by RG on ‎02-12-2014 04:19 PM

Emails from NatWest should be addressed to me by name and not Dear Customer.


When I receive emails from NatWest CreditCardOnlineServices they are addressed to me personally by name.


NatWest Cashback Plus and NatWest YourPoints also address emails to me by name.


However, when I receive emails from Natwest Online Banking they start with Dear Customer. This is despite the fact that the email contains information specific to my accounts.


It seems strange that some parts of NatWest can address emails to me by name and others cannot. 


Pending transactions new idea

Status: Under Review
by RG ‎22-09-2014 10:36 PM - edited ‎23-09-2014 02:07 PM

Members have been asking for a list of pending transactions for a few years now and we are told that it is big project and cannot be done quickly.


Whilst it is being worked upon, would you be able to show the total of all pending transactions somewhere in online banking and credit card services?


This should be quite easy as it is just an arithmetic calculation based on the figures already displayed. Even better if you could display a sum of all pending debits and a sum of all pending credits.


Yes, I know I can get a calculator and do it myself but it would be so much easier if this was already provided by NatWest.

Status: Under Review

Real-time transactions????

Status: Under Review
by emma2014 on ‎25-06-2014 01:08 PM

Hi Natwest, I have a really straightforward question:


when are real time transactions going to be re-instated???


If we had never had this functionality, then fair enough, but having had it and then it being removed, feels like a huge step backwards in customer service.


When real time transactions were in place, I understand (from your previous responses) that you were receiving a large number of calls from customers who queried their balance, hence the change in functionality.


I would be really interested in understanding how many calls you now receive from customers querying which transactions are making up the difference between the headline balance and the available funds? Have you just moved the number of calls from one set of customers to another??

Status: Under Review
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