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New Idea

When you look at direct debit details I would like to see when the DD was started.

e.g.If you have a mobile contract for 2 yrs you would be able to see when you took it out

I think it would be incredibly useful to have push notifications built into the iOS app that informs you of payments being paid into your account. 


Due to privacy (which I'm not too bothered about), maybe just a simple notification to say a payment has arrived. Not including details of who from or how much.

Status: Under Review

This is currently under review by the mobile team, but its something that will have quite a lengthy lead time, so if they decide to do it, it may not be for some time. Keep checking on here though and I'll make sure you're updated.




Get rid of card readers!

Status: New Idea
by asuwala on ‎24-04-2015 07:50 AM

Why are you still using this archaic thing? Is it like a requirement by law? 


In my polish bank I just get a text message with a code to confirm an operation I want to do on my account. It's so much easier and I don't have to think about where the card reader is. And another posititve is if my phone breaks I can move the SIM to another one and don't have to wait 7 days to get a new one ( card reader) so that I can pay my rent.


Have a think, be progressive. Make people's life's easier!


I'd like an extra column in the bank statements to enter notes next to transactions please. It would make accounting and budgeting much easier.

This is a simple request to allow us to enter an invoice number at the time of making a payment.  


We do not want to go to another page and 'amend payee details'.


We simply want to enter an invoice number at the payment stage.  This is what barclays and HSBC and most other banks allow users to do.


Below are two images.  


Image 1 is a screen print of how barclays do it.

Image 2 is a screen print of Natwest can do it.


Image 1 



Image 2 



Please note this is not a request to amend payee reference details but a specific request to allow us to enter invoice numbers to assist businesses reconcile payments to invoice numbers


Thank you  

Status: We're looking into this, but need more time

I've fed this back to the Online Banking team, and they are aware that there are more improvements to make to the payments process, however eliminating the card reader was just one of the first small steps. The larger improvements to the payments process will take much longer to complete, but rest assured - they are being worked on.


We will be tracking and reporting the feedback to the team, to help it's prioritisation on the development list, so feel free to add your votes and comments :smileyhappy:

Optimise for iPhone 6

Status: New Idea
by woto on ‎23-04-2015 11:19 PM
When are we going to see this app optimised for iPhone 6 & 6 plus, these phones have been out for quite some time now, before you know it iPhone 7 will be here I wonder if then they will optimise it

Remove fixed-width styles

Status: Coming Soon
by Sonic on ‎30-01-2015 11:03 AM

The fixed-widths on the current design is absolutely horrific and makes things very awkward to look at across the entire site on a larger screen and makes the statements almost unuseable.


E.g. on my 1920x1200 screen the statement box is 533px wide, with the rest of the content having a fixed-width of 971px... This means only half the page is actually being used, and with it being left-aligned it looks rediculous. When you scroll down on a statement you just have a narrow box using 1/4 of the width of the page.


On a 27" imac screen the resolution is 2560x1400 meaning that the entire width of the page would only fill appox 1/3 of the screen with the rest being a nasty brown-colour and the statement would fill only 1/5 of the page.... that's completely crazy in the 21st centrury!


Ideally you should have a responsive design that changes the display, position and size of the content based upon the size of the browser that the user is viewing the page in... that's what the rest of the internet is trying to work towards.


That, or have a scalable design with percentages so that the content size scales to the user screen more effectively.


In its current state the new design is a massive step back in terms of usability because of this and i think id actually prefer to use paper statements again!

Status: Coming Soon

Thanks for the suggestion @Sonic Our Online Banking team have taken on board all the comments around this, and it's planned into one of the releases later this year so it will be fixed. We'll keep you posted on any firmer dates through the Community & Ideas Bank :smileyhappy:

Hi. I am going to number this to make the points clearer. Assume that the user has clicked "Statements" on the left menu.

  1. When you select an account, there is an annoying refresh and then you need to click Next. Either go directly to that account when it is selected (best option), or do not refresh the screen, but wait for the person to click Next.
  2. Even worse, when the "View Statements" list is displayed, each possible statement is underlined. This is the accepted visual clue to it being a link, but it isn't. You still get the annoying refresh and then need to scroll down (below the fold) to see the View Statement button.
  3. I actually needed the Statement of Interest, and it took me 3 goes to see the other tab. Please make the tabs more obvious to the user.

Tesco just added this to their banking app, it lets you view the balance of any or all of your current accounts, credit cards, etc in a Today Widget on iOS and also on the Apple Watch


Would be nice to have the same in the Natwest app!



Support for Apple Pay?

Status: Sorry, we can't do this right now
by BenWoodford ‎10-09-2014 10:25 AM - edited ‎10-09-2014 10:28 AM

Seeing as this was just announced yesterday, I imagine it's not been discussed internally in large amounts yet. But seeing as it seems the banks need to support the payment system for you to be able to add your card to Passbook, I'd really like to see Natwest do it. And as it uses TouchID, can we please not have the £20 max spend when using Apple Pay as it's more secure than contactless cards?


It may well be supported out of the box because of VISA with no work from Natwest needed, but best put the idea through sooner rather than later.

Status: Sorry, we can't do this right now

This is a really cool suggestion guys :smileyhappy: Unfortunately the Mobile Team don’t have any plans for Apple Pay at the moment, it's something they will keep reviewing though for the future. Keep your comments and votes coming though, we will feed these back to keep the team updated on your thoughts!

Faster access to statements

Status: New Idea
by bob-bob on ‎19-03-2015 06:25 PM

When you click on ''View full statement'' under one of our accounts, what you want is to view your full statement for that account (as the button says). Why then are we interuppted by the screen ''View your transactions'' sceen which asks for which account and what period we want to see the transaction. IT should be defaulted to the current account the user was viewing and all historical transaction. The option to then select a different period could be at the top of the page. This would make everything much faster for everyone.


I would also suggest inverting the 'View full statement'' button and ''View account information'' button as I always end up clicking on view information when it is really a stement I want. I am sure the statement button is more useful and should come first.

Choose get cash account

Status: New Idea
by woto on ‎23-04-2015 11:15 PM
Would be great if you could choose which account to use for get cash

Arrange a customer vote on the new online banking site

Status: New Idea
by RG ‎17-02-2015 12:43 PM - edited ‎17-02-2015 12:47 PM

I am sure we would all like to know what everyone thinks of the new design for online banking.


Yes, the feedback is all negative, but people don't rush to give good feedback.


Can you arrange an online vote or survey to capture a balanced view of user opinion?


Oh, and yes, this would be very useful information for NatWest to have:smileyhappy:



Mobile Banking App Updated

Status: New Idea
by ecoeddie on ‎22-04-2015 09:29 PM

Great new mobile banking update allowing users to see direct debits and standing orders.  It would be a great idea to be able to delete cancelled direct debits though so that they no longer show up.  Especially as some companies change the reference which then will give multiple direct debit lists for potentially the same direct debit in the customers eyes.


Even better news is the fact that the sign up process has changed from 11 screens to 7 and allowing access during account opening.


It also now allows Get Cash with a balance of £10 which will suit a lot of childrens accounts or people who haven't got a large balance on their account or aren't willing to transfer funds from their savings etc.


It would be interesting to see how many people would like the ability to delete those Cancelled direct debits, even if it means signing into online banking to do it.


Looking forward to the next iPad update to see what becomes available on there!

In this internet age the concept of 'statements' is obsolete. Why does NatWest feel the need to send me irritating emails every month telling me that a non-existing 'statement' is avaialble. I can visit the Natwest on-line banking site to view my account activity any time I wish.

Please provide a way to stop these emails.

I just received an automated call from Nat West enquiring about possible a fraudulent transaction.  The message rapidly read out the 0800 number to call and then promptly hung-up.   Not giving nearly enought time to take down the number.


The message should either A) repeat the number, more slowly at the end of the message

or B) allow you press a number to repeat the phone number.


There's no way any human could memorise the number from that call.

pop ups

Status: New Idea
by cd on ‎01-04-2015 04:19 PM

I find it very irritating when the pop up keeps appearing when I am trying to do something on the site asking me do I need help.  If I need help I am perfectly capable of asking for it.

Payee reference editable for each payment

Status: This is Live!
by davss on ‎02-04-2014 11:45 AM - last edited on ‎19-05-2014 02:21 PM by Community Manager

I have a payee that make periodical payments to and it's very time consuming to have to go to payee in order to change reference each time I make payment. It should be an editable field during payment allowing you for example to put a new invoice number that changed.

Status: This is Live!

We're really pleased to announce that this is now live in Online Banking! We've had lots of feedback from you about wanting to be able to change a payment reference without needing to use a card reader.

So can amend the payee reference in the 'Payments & Transfers' area, whenever you need to - without the card reader :smileyvery-happy:


You can see more about this announcement here, and we'd love to hear your feedback and thoughts :smileyhappy:

As of late, I've been searching fairly regularly for a budgeting tool to manage my finances but the ones I've come across are either riddled with adverts or unnecessarily complicated.


I'd love to see a tool/app created by Natwest for Natwest customers that can be connected to my bank account(s) for hassle free management of my money. Maybe it could be an addition to the existing app so available on mobile devices.


I think it would be a great help to be able to buy something on my card and have the transaction (or figure, at least) automatically entered into a monthly budget so I can keep a better track of what's going out, when and how much I have available afterwards.


Hopefully I'm not alone in this. :smileytongue:



Status: We're looking into this, but need more time

Hi @Jaffs You're definitely not alone with that suggestion! Sounds like a great idea and would help a lot of people get organised with their pennies :smileyvery-happy: It's something our development teams are looking into, so we'll reveal any updates as soon as we know more - watch this space...

Editable line in statement description

Status: New Idea
by tianorth on ‎09-03-2015 05:32 PM

Is it possible to have an editable line in the description on statements so that customers can add their own description to help remind them who/what the transaction was for?

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