A place for NatWest customers to share their experiences & knowledge to help each other make the most of our products & services.
I don't use my credit card very often and I have forgotten my PIN (my fault I grant you).
I find it somewhat archaic that I have to wait for a letter to be sent in 3-5 working days.
I also have a Virgin card and through their online portal I can ask to see my PIN. They forward me a one use only passcode to my registered phone number which only lasts for five minutes. By inputting this I can then view my PIN online. Given this requires me to login to a secure portal using a username, online PIN and password before then being sent the one time passcode this appears to me to be very secure and much more efficient.
Is it possible to set up the app so that if you know you are going to be overseas or on Holiday you can alert Natwest to this via the app?
Surely it would just be a simple dropdown box like it is on the website version??
I have two Natwest accounts (personal and joint) and both have the same card type - e.g. purple... when these cards are added to apple pay (yippeeeee)... they both look the same... the only way of differentiating them is the last four digits - which I can never remember.... (this makes it really difficult when trying to hide my mcdonalnds breakfast from my wife).... Be really good to be able to add a nickname to a card...
Currently the transaction list in Pay will only support the last payment made on an iPhone. I know that other banks and card providers (such as American Express) support all transactions in the Pay transaction list.
The benefit of this is the device would receive push notifications for every purchase on the account meaning it would be a lot easier to stay on top of your purchases. It also means that any Pay purchases made on the Watch would show up in the transaction list too.
Please support this feature, you guys are already amazing at embracing new technology and this would be the cherry on top of an already delicious sundae!
Often the same people are paid regularly. When you set up a beneficiary you have to put in some detail- ref as to what you are paying ie inv 1234. this stays with the beneficiary details- so whenever you pay them, you cant chane to eg inv 1255-
Could this be made possible- without having to use the card reader each time
I think it would be incredibly useful to have push notifications built into the iOS app that informs you of payments being paid into your account.
Due to privacy (which I'm not too bothered about), maybe just a simple notification to say a payment has arrived. Not including details of who from or how much.
i think itd be a great idea if the mobile apps had somewhwere you could put suggestions for something you might like to be added on there , in know it has a contact us section in more at the bottom of the app but i think some customers would like the facilty to comment on things on the actual app itself , i dnt know wether its a viable idea but id like it :-)
This is a simple request to allow us to enter an invoice number at the time of making a payment.
We do not want to go to another page and 'amend payee details'.
We simply want to enter an invoice number at the payment stage. This is what barclays and HSBC and most other banks allow users to do.
Below are two images.
Image 1 is a screen print of how barclays do it.
Image 2 is a screen print of Natwest can do it.
Please note this is not a request to amend payee reference details but a specific request to allow us to enter invoice numbers to assist businesses reconcile payments to invoice numbers
The fixed-widths on the current design is absolutely horrific and makes things very awkward to look at across the entire site on a larger screen and makes the statements almost unuseable.
E.g. on my 1920x1200 screen the statement box is 533px wide, with the rest of the content having a fixed-width of 971px... This means only half the page is actually being used, and with it being left-aligned it looks rediculous. When you scroll down on a statement you just have a narrow box using 1/4 of the width of the page.
On a 27" imac screen the resolution is 2560x1400 meaning that the entire width of the page would only fill appox 1/3 of the screen with the rest being a nasty brown-colour and the statement would fill only 1/5 of the page.... that's completely crazy in the 21st centrury!
Ideally you should have a responsive design that changes the display, position and size of the content based upon the size of the browser that the user is viewing the page in... that's what the rest of the internet is trying to work towards.
That, or have a scalable design with percentages so that the content size scales to the user screen more effectively.
In its current state the new design is a massive step back in terms of usability because of this and i think id actually prefer to use paper statements again!
I would suggest that customers should be able to change their PIN through online bank.
My recent Twitter chat suggested that this is not possible due to security.
It takes 4 numbers to pass security at the cashpoint and more to access online bank!!! Plus your card won't be skimmed at home!!
I would be interested to hear your thoughts
Seeing as this was just announced yesterday, I imagine it's not been discussed internally in large amounts yet. But seeing as it seems the banks need to support the payment system for you to be able to add your card to Passbook, I'd really like to see Natwest do it. And as it uses TouchID, can we please not have the £20 max spend when using Apple Pay as it's more secure than contactless cards?
It may well be supported out of the box because of VISA with no work from Natwest needed, but best put the idea through sooner rather than later.
In this internet age the concept of 'statements' is obsolete. Why does NatWest feel the need to send me irritating emails every month telling me that a non-existing 'statement' is avaialble. I can visit the Natwest on-line banking site to view my account activity any time I wish.
Please provide a way to stop these emails.
I have a payee that make periodical payments to and it's very time consuming to have to go to payee in order to change reference each time I make payment. It should be an editable field during payment allowing you for example to put a new invoice number that changed.
As a long time user of both the iPhone and iPad app, I'd like to suggest some small tweaks that would much improve the user experience of these apps.
One of, if not the most common use of the mobile apps is to quickly look up the balance of your accounts.
Currently, the list of accounts screen has so much information on it and not much of a hierarchy that it makes it harder to see your balances at a glance, especially when you have multiple accounts.
I'd say the 2 most important pieces of information for each account are:
Currently, it's the account type that is given the greatest prominence, but if you have more than one current or savings account, this isn't of much use to identify an account.
See this screenshot of the current iPad app:
The words "CURRENT ACCOUNT" or "SAVINGS ACCOUNT" are not helpful to me in identifying which account I'm looking at. It's the names of each account that are helpful, but these are small and get lost amongst all the other information listed. (Note: I added the numbers before each account name so that the accounts are at least listed in my preferred order.)
I have mocked up an alternative layout for listing the information for each account:
Simply by having the account name and balance next to each other and removing a bit of the contrast from the other less important information, it becomes much easier to glance through the balances for each account.
Here's what I've changed:
It would be great if you could consider these improvements for both the iPhone and iPad apps.
Please note: I have significantly changed account numbers and balances in both screenshots, they do not reflect my actual details.
Anyone getting fed up of Natwest taking payments which are due to go out on a Monday on a Saturday?
Apparently, they process any direct debits due on a Monday on a Friday night so come Saturday morning they've already 'reserved' your payment!
Now the Direct Debit Guarantee states: "If the payment due date falls at a weekend or on a bank holiday the organisation is obliged to debit your account just after the due date, not before, unless they notify you in advance of a change of date."
So how long will NatWest go on breaking this regulation?
Never use to happen and other banks have changed their systems so that direct debits are processed correctly.
I have attached a link in case anyone else feels they need to send a letter to NatWest every time it happens and hopefully they will eventually get the message.
Tesco just added this to their banking app, it lets you view the balance of any or all of your current accounts, credit cards, etc in a Today Widget on iOS and also on the Apple Watch
Would be nice to have the same in the Natwest app!
As of late, I've been searching fairly regularly for a budgeting tool to manage my finances but the ones I've come across are either riddled with adverts or unnecessarily complicated.
I'd love to see a tool/app created by Natwest for Natwest customers that can be connected to my bank account(s) for hassle free management of my money. Maybe it could be an addition to the existing app so available on mobile devices.
I think it would be a great help to be able to buy something on my card and have the transaction (or figure, at least) automatically entered into a monthly budget so I can keep a better track of what's going out, when and how much I have available afterwards.
Hopefully I'm not alone in this.
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