A place for NatWest customers to share their experiences & knowledge to help each other make the most of our products & services.
I have two Natwest accounts (personal and joint) and both have the same card type - e.g. purple... when these cards are added to apple pay (yippeeeee)... they both look the same... the only way of differentiating them is the last four digits - which I can never remember.... (this makes it really difficult when trying to hide my mcdonalnds breakfast from my wife).... Be really good to be able to add a nickname to a card...
Currently the transaction list in Pay will only support the last payment made on an iPhone. I know that other banks and card providers (such as American Express) support all transactions in the Pay transaction list.
The benefit of this is the device would receive push notifications for every purchase on the account meaning it would be a lot easier to stay on top of your purchases. It also means that any Pay purchases made on the Watch would show up in the transaction list too.
Please support this feature, you guys are already amazing at embracing new technology and this would be the cherry on top of an already delicious sundae!
I would suggest that customers should be able to change their PIN through online bank.
My recent Twitter chat suggested that this is not possible due to security.
It takes 4 numbers to pass security at the cashpoint and more to access online bank!!! Plus your card won't be skimmed at home!!
I would be interested to hear your thoughts
i think itd be a great idea if the mobile apps had somewhwere you could put suggestions for something you might like to be added on there , in know it has a contact us section in more at the bottom of the app but i think some customers would like the facilty to comment on things on the actual app itself , i dnt know wether its a viable idea but id like it :-)
I think it would be incredibly useful to have push notifications built into the iOS app that informs you of payments being paid into your account.
Due to privacy (which I'm not too bothered about), maybe just a simple notification to say a payment has arrived. Not including details of who from or how much.
This is a simple request to allow us to enter an invoice number at the time of making a payment.
We do not want to go to another page and 'amend payee details'.
We simply want to enter an invoice number at the payment stage. This is what barclays and HSBC and most other banks allow users to do.
Below are two images.
Image 1 is a screen print of how barclays do it.
Image 2 is a screen print of Natwest can do it.
Please note this is not a request to amend payee reference details but a specific request to allow us to enter invoice numbers to assist businesses reconcile payments to invoice numbers
The fixed-widths on the current design is absolutely horrific and makes things very awkward to look at across the entire site on a larger screen and makes the statements almost unuseable.
E.g. on my 1920x1200 screen the statement box is 533px wide, with the rest of the content having a fixed-width of 971px... This means only half the page is actually being used, and with it being left-aligned it looks rediculous. When you scroll down on a statement you just have a narrow box using 1/4 of the width of the page.
On a 27" imac screen the resolution is 2560x1400 meaning that the entire width of the page would only fill appox 1/3 of the screen with the rest being a nasty brown-colour and the statement would fill only 1/5 of the page.... that's completely crazy in the 21st centrury!
Ideally you should have a responsive design that changes the display, position and size of the content based upon the size of the browser that the user is viewing the page in... that's what the rest of the internet is trying to work towards.
That, or have a scalable design with percentages so that the content size scales to the user screen more effectively.
In its current state the new design is a massive step back in terms of usability because of this and i think id actually prefer to use paper statements again!
Tesco just added this to their banking app, it lets you view the balance of any or all of your current accounts, credit cards, etc in a Today Widget on iOS and also on the Apple Watch
Would be nice to have the same in the Natwest app!
Seeing as this was just announced yesterday, I imagine it's not been discussed internally in large amounts yet. But seeing as it seems the banks need to support the payment system for you to be able to add your card to Passbook, I'd really like to see Natwest do it. And as it uses TouchID, can we please not have the £20 max spend when using Apple Pay as it's more secure than contactless cards?
It may well be supported out of the box because of VISA with no work from Natwest needed, but best put the idea through sooner rather than later.
Why are you still using this archaic thing? Is it like a requirement by law?
In my polish bank I just get a text message with a code to confirm an operation I want to do on my account. It's so much easier and I don't have to think about where the card reader is. And another posititve is if my phone breaks I can move the SIM to another one and don't have to wait 7 days to get a new one ( card reader) so that I can pay my rent.
Have a think, be progressive. Make people's life's easier!
I have a payee that make periodical payments to and it's very time consuming to have to go to payee in order to change reference each time I make payment. It should be an editable field during payment allowing you for example to put a new invoice number that changed.
I have just installed the mobile app.
I'm a Credit Card Customer and want an easy and quick way to see my Minimum payment amount and payment date without having the inconvenience of having to log into the Web based Online Banking services. The mobile app does not give this information. It only gives the balance and transactions.
Please add this information to the app. My other card providers do give this info on the mobile apps.
In this internet age the concept of 'statements' is obsolete. Why does NatWest feel the need to send me irritating emails every month telling me that a non-existing 'statement' is avaialble. I can visit the Natwest on-line banking site to view my account activity any time I wish.
Please provide a way to stop these emails.
Anyone getting fed up of Natwest taking payments which are due to go out on a Monday on a Saturday?
Apparently, they process any direct debits due on a Monday on a Friday night so come Saturday morning they've already 'reserved' your payment!
Now the Direct Debit Guarantee states: "If the payment due date falls at a weekend or on a bank holiday the organisation is obliged to debit your account just after the due date, not before, unless they notify you in advance of a change of date."
So how long will NatWest go on breaking this regulation?
Never use to happen and other banks have changed their systems so that direct debits are processed correctly.
I have attached a link in case anyone else feels they need to send a letter to NatWest every time it happens and hopefully they will eventually get the message.
Dear Natwest Team
Downloading bank statements from a period up to 7 years old is indeed fantastic. However when needing to download multiple at the same time it is frustrating that you have to go to YEAR>Month>Dropdown menu>Month Download.......>Drop Down Menu, Month > View > Download..... >Drop Down Menu, Month > View > Download..... >Drop Down Menu, Month > View > Download..... and so on. Im sure you get the Idea.
In addition you, if you have to select another year you have to then go back to statements> View and downlaod statements by pdf option > New year then the same process again.
May I suggest a tick box download option where, if you wanted, select the months the want, if not all to download at once. Its actually a feature that ANZ online banking have which I find really useful.
As of late, I've been searching fairly regularly for a budgeting tool to manage my finances but the ones I've come across are either riddled with adverts or unnecessarily complicated.
I'd love to see a tool/app created by Natwest for Natwest customers that can be connected to my bank account(s) for hassle free management of my money. Maybe it could be an addition to the existing app so available on mobile devices.
I think it would be a great help to be able to buy something on my card and have the transaction (or figure, at least) automatically entered into a monthly budget so I can keep a better track of what's going out, when and how much I have available afterwards.
Hopefully I'm not alone in this.
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