A place for NatWest customers to share their experiences & knowledge to help each other make the most of our products & services.
Why are you still using this archaic thing? Is it like a requirement by law?
In my polish bank I just get a text message with a code to confirm an operation I want to do on my account. It's so much easier and I don't have to think about where the card reader is. And another posititve is if my phone breaks I can move the SIM to another one and don't have to wait 7 days to get a new one ( card reader) so that I can pay my rent.
Have a think, be progressive. Make people's life's easier!
Great new mobile banking update allowing users to see direct debits and standing orders. It would be a great idea to be able to delete cancelled direct debits though so that they no longer show up. Especially as some companies change the reference which then will give multiple direct debit lists for potentially the same direct debit in the customers eyes.
Even better news is the fact that the sign up process has changed from 11 screens to 7 and allowing access during account opening.
It also now allows Get Cash with a balance of £10 which will suit a lot of childrens accounts or people who haven't got a large balance on their account or aren't willing to transfer funds from their savings etc.
It would be interesting to see how many people would like the ability to delete those Cancelled direct debits, even if it means signing into online banking to do it.
Looking forward to the next iPad update to see what becomes available on there!
I just received an automated call from Nat West enquiring about possible a fraudulent transaction. The message rapidly read out the 0800 number to call and then promptly hung-up. Not giving nearly enought time to take down the number.
The message should either A) repeat the number, more slowly at the end of the message
or B) allow you press a number to repeat the phone number.
There's no way any human could memorise the number from that call.
Hi. I am going to number this to make the points clearer. Assume that the user has clicked "Statements" on the left menu.
The fixed-widths on the current design is absolutely horrific and makes things very awkward to look at across the entire site on a larger screen and makes the statements almost unuseable.
E.g. on my 1920x1200 screen the statement box is 533px wide, with the rest of the content having a fixed-width of 971px... This means only half the page is actually being used, and with it being left-aligned it looks rediculous. When you scroll down on a statement you just have a narrow box using 1/4 of the width of the page.
On a 27" imac screen the resolution is 2560x1400 meaning that the entire width of the page would only fill appox 1/3 of the screen with the rest being a nasty brown-colour and the statement would fill only 1/5 of the page.... that's completely crazy in the 21st centrury!
Ideally you should have a responsive design that changes the display, position and size of the content based upon the size of the browser that the user is viewing the page in... that's what the rest of the internet is trying to work towards.
That, or have a scalable design with percentages so that the content size scales to the user screen more effectively.
In its current state the new design is a massive step back in terms of usability because of this and i think id actually prefer to use paper statements again!
At one time we had "Download Transactions"
That changed to "Export Transactions" but still opened the "Download Transactions" page.
That then changed to "Export/Download Transactions" and still opens the "Download Transactions" page.
The only reference to "export" is as text on this link, never on the subsequent pages.
I realise the bank is exporting data, but from the customer perspective, we are downloading or even importing ... never exporting.
This is a simple request to allow us to enter an invoice number at the time of making a payment.
We do not want to go to another page and 'amend payee details'.
We simply want to enter an invoice number at the payment stage. This is what barclays and HSBC and most other banks allow users to do.
Below are two images.
Image 1 is a screen print of how barclays do it.
Image 2 is a screen print of Natwest can do it.
Please note this is not a request to amend payee reference details but a specific request to allow us to enter invoice numbers to assist businesses reconcile payments to invoice numbers
When you click on ''View full statement'' under one of our accounts, what you want is to view your full statement for that account (as the button says). Why then are we interuppted by the screen ''View your transactions'' sceen which asks for which account and what period we want to see the transaction. IT should be defaulted to the current account the user was viewing and all historical transaction. The option to then select a different period could be at the top of the page. This would make everything much faster for everyone.
I would also suggest inverting the 'View full statement'' button and ''View account information'' button as I always end up clicking on view information when it is really a stement I want. I am sure the statement button is more useful and should come first.
In this internet age the concept of 'statements' is obsolete. Why does NatWest feel the need to send me irritating emails every month telling me that a non-existing 'statement' is avaialble. I can visit the Natwest on-line banking site to view my account activity any time I wish.
Please provide a way to stop these emails.
I am sure we would all like to know what everyone thinks of the new design for online banking.
Yes, the feedback is all negative, but people don't rush to give good feedback.
Can you arrange an online vote or survey to capture a balanced view of user opinion?
Oh, and yes, this would be very useful information for NatWest to have
As of late, I've been searching fairly regularly for a budgeting tool to manage my finances but the ones I've come across are either riddled with adverts or unnecessarily complicated.
I'd love to see a tool/app created by Natwest for Natwest customers that can be connected to my bank account(s) for hassle free management of my money. Maybe it could be an addition to the existing app so available on mobile devices.
I think it would be a great help to be able to buy something on my card and have the transaction (or figure, at least) automatically entered into a monthly budget so I can keep a better track of what's going out, when and how much I have available afterwards.
Hopefully I'm not alone in this.
Hi. I've read lots of stories of people who have made internet banking payments to the wrong account because they've mistyped the 8 digit UK account number. These incorrect payments are hard to retrieve because the banks regard them as 'correct' payments.
Why doesn't the NatWest website allow UK payments to be made using the IBAN as the account identifier (as an alternative to the 8 digit number). The IBAN is check-sum protected, which will allow incorrect account identifiers to be detected immediately. Users then have a choice: continue to use the 'old' number and risk payments going astray through keying errors, or use the IBAN and ensure that the identifier is never miskeyed.
I would have thought that the change to the website would be fairly simple, and NatWest could promote it as a safer way of making UK payments.
Seeing as this was just announced yesterday, I imagine it's not been discussed internally in large amounts yet. But seeing as it seems the banks need to support the payment system for you to be able to add your card to Passbook, I'd really like to see Natwest do it. And as it uses TouchID, can we please not have the £20 max spend when using Apple Pay as it's more secure than contactless cards?
It may well be supported out of the box because of VISA with no work from Natwest needed, but best put the idea through sooner rather than later.
Hi I find the online banking useful for monitoring how much is in the account and planning a rough total amount of money required for the month.
I thought it might make it easier for people who have set paydays to be able to log in and within their main account to set money asside, for payments they know will be going out within the next month or two, so that they know they are able to meet that payment when it is taken. The avalable balance could then show what the person has available for the month without worrying about the direct debits ect. as they would be accounted for.
I feel this would also be useful to extend to cheques so that you can assign an amount in the same way as above to a cheque number on the online banking, this would mean you knew the amount was accounted for in your account incase the person recieving the cheque doesn't bank it for 3 weeks or so when it could have been used on something else without meaning to. If there was a discrepancy between the amount put asside and the amount on the cheque this could then be taken from the remaining amount not previously accounted for in the account.
I believe this would be benificial for everyone to manage their money more safely and efficiently
Thankyou for reading
I have a payee that make periodical payments to and it's very time consuming to have to go to payee in order to change reference each time I make payment. It should be an editable field during payment allowing you for example to put a new invoice number that changed.
Make it possible to find out when next paper statement is due. Also, statement "go paperless" screen does not allow you to set the status to its existing value. Instead, it says that you should change the value. This means you are stuck on that screen.