This is a place for NatWest customers to share experiences, knowledge and help each other make the most of our products and services
I have a payee that make periodical payments to and it's very time consuming to have to go to payee in order to change reference each time I make payment. It should be an editable field during payment allowing you for example to put a new invoice number that changed.
As I get older the delay before the online banking times out seems to be getting shorter.
Is it possible to put a tick box on each page that will reset the timeout delay, in the way that navigating away from a page does?
If this is not possible, then perhaps the period left before timing out could be displayed.
Or perhaps the computer could beep when only 30 seconds remain.
Having to log in two or three times in the same session is not my favourite pastime, nor incidentally is finding an American spell checker on a British bank website.
I've just received a LETTER informing me that there is a £6 charge due to a failed scheduled payment. I'm not complaining about the charge, because it was my fault.
Is it really necessary, however, in this day-and-age, to send me this sort of thing ON PAPER?!
I was already aware of the charge because I'd received an email about it, and confirmed it by looking at OLB.
I really don't need to be told twice, Natwest. I am using ONLINE BANKING and have signed up for paperless. Quite apart from the fact that it's cost NatWest some 30p so send this letter, it's a security risk (because the postman will occasionally drop things on the pavement), and it comes so late, I'm left wondering whether this is in addition to, or a repetition of, another charge notification.
When I look at online banking all I can see is 'NOTEMACHINE 01MAR' that doesn't tell me anything. If I made a few cash withdrawals at different places I want to know which one is which.
01MAR Nationwide Chelmsford
03MAR Natwest Gatwick
In Online Banking on Account Summary my available balance takes account of pending transactions but my balance does not.
Can you add a section somewhere to show the balance including pending transactions?
I find the Nat West system very cumbersome compared with others that I have used. I do not understand why it is necessary to use the card reader twice in order to change the reference for a new payment. If the payee is already approved, surely it should be possible to change the reference without the use of the card reader (as is the case with at least one other major bank). The whole point of a reference is that it is specific to that payment - if you don't go through this rigmarole then every payment to a particular payee has the same reference, which is NOT helpful!
Currently if I want to see a list of pending transactions on my account, I have to go onto live chat and ask them to provide me with a list of them. This really should be viewable from within online banking. Halifax accounts for example have a list of pending transactions that can be easily viewed. I would consider this to be essential for modern day banking and I'm surprised it's not already a feature. It's quite annoying to have to go on live chat to figure out why my balance and available balance doesn't add up properly.
Why are NatWest one of the few banks that you can't use the Post Office to pay in cheques into my Current Account? When you live a long way from a NatWest Branch using the PO instead would be so much easier - and it would help keep the smaller community PO's open by giving them support.
Is it possible to be notified via email, app or text when money is paid into my account? Some sort of 'you have funds' type notification. I know that security concerns probably wouldn't allow the actual amount to be mentioned but maybe the person/company paying the money could be.
Have available through the online bnking facility all the formal correspondance letters that the bank posting to its customers. For example, loan application responses, overdraft confirnation letters and anything else that the bank wants to communicate through post. The size of the documents is really insignificant nowadays if saved in pdf format, but that should reduce volume of calls of customers requesting copies of old letters or confirmation letters.
Having a single reference attached to a payee at times can be inflexible espcially when you are making a payment for something small like a contribution to a meal or holiday etc. I feel it would be of benefit if the payee reference could be changed at the time of transaction without a card reader or alternativly have an additional free-text field which only the sender can see for the transactions, a kind of comments section.
With the new £15,000 annual allowance for Cash ISAs how about an instant access Cash ISA where the interest rate increases every 12 months for the sum that remains untouched.
Hi, you have a great search engine for letting you know which branches are open on a saturday - the only problem is that it is wrong.
You select "saturday" and yet the results list a whole load of branches not open....
Please fix it, otherwise the service is next to useless (e.g. Look at the Strand, London opening hours, and search results)
While paperless statements, can save time. Do they really save Money. Or would an electronic document stand as evidence in court, as any electronic information is harder to prove it has been tampered with, than paper evidence. Note I'm asking this because, when my mother passed away 3yrs ago now. The Death certificate had to be signed in indelible ink (because it does not fade with time as biro ink does). Are we entitled to ask, that everthing be signed in indelible ink, to be sure that is legal.
I would suggest removing links to online banking that you provide in the emails notifying you that your monthly statement is ready. Instead you should be persuading users to manually browse to online banking. That way they are making a concious decision and effort to go to the genuine website, rather than being encouraged (potentially) in future to click on a link in a counterfeit email which takes them to a fake website which harvests all their login details.
I appreciate that your emails contain the last 3 digits of the account to help verify their authenticity, but how many people actually take notice of that before they go clicking on that link?
Just used GetCash again, today. As I was walking away from the ATM with my money, someone stopped me and gave me the receipt that I'd missed. Receipt?! I haven't asked for (or had) a receipt from an ATM in decades. There seems to be no option to say "don't want a receipt" either on the ATM or in the app. Can we have one, please ? I've used GetCash before and must have left the (unrequested) receipt at the ATM unwittingly on those occasions as well. Having a receipt just makes it a bit more easy for people to jigsaw-identify my account details.
Also, I notice that the specified amount is pre-debited from the account's available balance at the point of getting the code. What happens if I don't use the code in x minutes ? Do I have to wait 3 working days for the pre-debited amount to be release as available funds?
We're pleased to let you know that our BB10 Mobile App is now live.
We've taken on board all your comments about creating a Mobile Banking App for this platform, and because it was such a popular suggestion, we've made it happen.
So get downloading from the App Store and let us know what you think.