Join in the conversation

Become part of our community

A place for NatWest customers to share their experiences & knowledge to help each other make the most of our products & services.

New Idea

Android Pay is now available in the UK

Status: This is Live!
by pherpher on ‎23-03-2016 09:30 PM

However Natwest representatives confirmed on Natwest's official Twitter account that the service will not be available at launch!




Googling Ändroid Pay Natwest shows links to pages in this site, where Natwest replied to say that Android Pay was not available in the UK therefore it could not be offered.


Well, Google has launched the service and there are several partner banks in the launch including Nationwide, HSBC, Lloyds, however no NatWest!




So NatWest is discriminating, saying that Apple customers are more special than Android users.


Either offer mobile payments to both platforms or none!


I feel absolutely outraged that I will have to move bank because NatWest is licking Apple's behind, and because of this inconvenience so I can get Android Pay which is really important to me, I will NEVER forgive NatWest and once I leave I won't come back.


Either offer Android users the technology or I'm sure that I won't be the last one to leave this bank.

Status: This is Live!

Hello Android users Smiley Happy Thanks for all your feedback!

Happy to announce that Android Pay is now here - available on Android devices running Android 4.4 (KitKat®) or higher and NatWest current account holders! Let us know what you think here.

On Line Statements

Status: New Idea
by SueP on ‎29-09-2016 10:30 AM

Please, please, please can we have the option to choose our preferred statement format. The so called "improved" format is dreadful. The transactions are upside down and I don't want to have to look for a negative sign to see if it was a payment or receipt. The two column approach was considerably better. I appreciate some people may prefer this dumbed down approach, but can there not be an option?

Why has the main online statement been changed? The newest transactions are now at the top, whilst the oldest are at the bottom. This is crazy! This goes against the summary statement on the home page, the csv download and the paper statements. I don't know about everyone else, but I start writing at the top of the page and finish at the bottom. I'm sure most people do. Please change it back!
Status: Sorry, we can't do this right now

Thanks for your post on Ideas Bank about this Smiley Happy

We've had wider feedback from customers that they wanted it to be easier to view recent transactions. You will now see that your most recent transactions and current balance are now displayed at the top of the page. This has been done to provide a consistent experience when working between your Mobile app and Online Banking. If you prefer the previous display - you can easily reverse the order the transactions are show by selecting 'Date'.

More information in payee dropdown menu

Status: New Idea
by Snowman on ‎08-10-2016 06:02 PM

I have the following issue when making payments using NatWest online banking:


I have several accounts in my name at other financial institutions.
They have different sort codes and account numbers but the account name is always the same (my name).
When I want to make a payment to one of these accounts I go the 'Payments and transfers' screen.
I click on 'Make a payment or transfer' and in Step 1 in the 'To' dropdown menu I see multiple payee entries with the same (my) name but cannot see the sort code or account number corresponding to each entry.
I have to guess which entry corresponds to the account that I want (and often guess incorrectly).
It is only when I go to Step 2 that I see the sort code and account number that I have selected.
If it is the wrong sort code and account number then I have to go back to Step 1 and guess again.


Please can you display the sort code and account number for each payee entry in the 'To' dropdown menu in Step 1 so that it is possible to easily differentiate between multiple accounts with the same account name.



Status: New Idea
by Talex on ‎03-10-2016 11:45 AM

Why does the online banking keep changing?  First the statements change to showing from bottom to top which was not good in my opioion but one I could live with, however this next change has now become a real problem.  

With most of the description being taking away is causes us alot of problems.  We are a childrens nursery and so when fees are being paid we ask the customers to make sure their name is on the payment so we can check who has paid.  Now not all of the name is shown, plus we receive a few different payments via childcare vouchers and again we either need the refereence so we can call the company and request the childs name or the name should show after the voucher name.  For example Edenred would show as EDENRED PY12345678 (as example) they are all unique numbers, then we can contact edenred and ask for further details, without this reference we cannot do this, plus for example SODEXCO this would normally be followed by a name, that has now gone too.

This makes our job impossible and could potentially cause problems chasing payment from customers who have already paid.  Please can it be explained why this has happened and if this can be put back.

As you can appreicate this is very important and needs to be addressed as soon as possible.

Many Thanks



Hello Everyone!

This is a suggestion and hope you reply with your thoughts.

When you pay with your debit card, the money is normally earmarked (set aside) and removed from your available balance until it clears off your account balance and appears on your statement a few days later.
I was thinking, cause some other banks are now introducing this and would love NatWest to do the same.


Okay to the point... Create a section on online banking and the mobile app which shows us where you have paid using your debit card. A pending transactions screen.

It would save a call to the bank to ask them.


It's a good reminder cause a receipt may not always be available.

You can see if there is any fraudulent transactions been made against your debit card before the money clears.


Another one I find annoying is when companies take a card verification penny or pound to check the cards authenticity.

At least that would show up too!



Yes or No?


Please leave your comments.





Stolen Credit/Debit Card?

Status: Under Review
by liaback on ‎29-01-2016 03:20 PM

Good afternoon,


Imagine if your debit or credit has been stolen or has gone missing. How great would it be if you had the ability to put a block on your card using the Natwest Banking iPhone/Android app. So if you ever have your card stolen or lost you can quickly and securely log into your app, block the card and either order a new one or unblock the card if you recover/find it.


For those people who have contactless cards, obviousley if they're stolen the offender has the ability to spend £30 on that card without having to use a pin code. The feature that I am describing would allow you to turn off that contactless feature and not worry about loosing money.


Hope this all makes sense, if not let me know.




Alexander Liaback

Status: Under Review

Hi @liaback thanks for your suggestion, that sounds really handy Smiley Happy I'll feed this back to the mobile team so they can discuss it in their development meetings and we'll come back to Ideas Bank when we've looked into its feasibility. Some good comments from other customers on this too, so give it a vote if you'd like to see this idea too!

24/7 banking

Status: New Idea
by appbank on ‎10-04-2016 04:00 PM

Why cant you process payments 7 days a week 24 hours a day. 


I dont mean why arent branches open - i mean why cant you process a payment on a Saturday or Sunday - why are there still bank holidays. All the processes are automated anyway - why does a direct debit due on a Saturday or Sunday have to wait until a Monday. Its so old fashioned. Banking really needs to be modernised.

Card Reader Integrated In To The App

Status: New Idea
by CGNwilts on ‎27-05-2016 03:57 PM

I have two bank accounts my main one being NatWest and my secondary account with HSBC. Both banks started with card readers for verification for online banking. HSBC has now integrated the card reader function into the App.


I was wondering why NatWest hasn't taken the leap forward and done the same? Always having to carry the card reader isn't always an option. and there are the times when I just loose the card reader and then I have to wait for a new one to be sent.


Having to change several SO’s and to keep repeating the Card Reader process is also annoying.

I have been with NatWest for a very very long time.


Currently, when i go to view my bank or credit card statement ONLINE, and there are a lot of pages to view, I select the statement I wish to see and when the page opens I scroll down to look through the transactions. When I get to the bottom of the Page there are options there to select page 1,2,3 or ALL etc. I usually select all and it opens all the pages at once, but it does mean the page I just viewed is repeated within the diplay as I have already gone through it once, rather a waste of time.


What I would like to see is this Page 1,2,3 ALL option at the top of the statement page as well. I can then select ALL when the statement initially opens and I can see all the information in one go.


I will save us all time, which is no doubt precious.


I hope this suggestion can be implimented.


Many Thanks in Advance.

View pending transactions

Status: New Idea
by HelenRob62 on ‎01-08-2016 10:55 AM

It would be a good idea if you could view transactions pending. I can do this on my Barclaycard and my Capital One cards. Sometimes debits you assume have gone out havent and they are still pending after 4 days so this would help.

Real Time Banking - Real Time Balance

Status: New Idea
by appbank on ‎10-04-2016 03:52 PM

Not pending, not available, not closing.


Literally i want a bank that can tell me my balance instantly up to date up to the second.


If i've used my card multiple times in a day or over a weekend i dont want to remember every single transaction including amount.


I expect to log on and see every detail instantly, not for the balance to change with no details, not for pending payments and not for nothing to show for several days - even contactless payments - how difficult is it to get a machine to update data continously.


I've read that some transactions are offline etc but its an excuse, change your rules or working practices and force merchants to provide you with the information - it's not acceptable in 2016 for a balance to be days out of date.


Why do I need 4 usernames and passwords to access my online banking, my Cashback plus account, my Natwest rewards and even this user forum? It's very frustrating to keep having to remember different usernames and passwords and keep logging in and then relogging back to online banking.

Please do everyone a favour and make all these resources accessible from the online banking portal under the same username / password......please...

Copy and paste into excel

Status: New Idea
by wec on ‎29-09-2016 02:21 PM

For years now I have copied transcations and pasted into Excel. It's a really quick way to sort and record and transfer transactions into Sage.

Logged in yesterday to do my usual banking chore and can no longer copy and paste.

It is due to the new little blue arrow that expands details of individual transcations.

Please can you put back to how it was. This to me is a big step backwards.

I assume there are many others who use copy and paste to excel and I am not the only business customer who has now had his job made much harder?


I have already enquired about moving to HSBC and they assure me I can copy and paste into excel so unless Nat West sort it out soon I'm off which is a bit sad as I have been a customer for a long time.

Personalize your card

Status: New Idea
by adamc07 on ‎10-06-2016 05:38 PM

So i have been with NatWest since i was 13 and when I got Adapt account. I loved the fact that for £5, i could put whatever design i wanted on my card to personalise it and make it my own. When i turned 18, this sadly was not possible and i had to have an 'adult card'. If it’s possible for this to be done with the adapt account, could this be done with other accounts? (For example i have a select account)


See the link for the original adapt card personalization page here- 


Would be kinda cool to have the design i had back on my card Smiley Happy


Payee reference editable for each payment

Status: We're looking into this, but need more time
by davss on ‎02-04-2014 11:45 AM - last edited on ‎19-05-2014 02:21 PM by Community Manager

I have a payee that make periodical payments to and it's very time consuming to have to go to payee in order to change reference each time I make payment. It should be an editable field during payment allowing you for example to put a new invoice number that changed.

No links in e-mails from NatWest

Status: New Idea
by SteelD on ‎13-02-2016 03:38 PM

We all know that it is so easy to spoof e-mails and there are so many messages flying around purporting to be from banks and building societies that we are advised not to use such links in case they aren't what they seem.


So why does NatWest persist in sending e-mails with links in them? It just makes the situation less than clear. By all means tell people about updates to your services but please don't embed links. All it takes is a momentary lapse of concentration and the recipient might be responding to a spoof e-mail that looks like NatWest and be logging into a spoof site just waiting to grab their login details.


If you take security seriously and know how sophisticated scammers are these days, don't confuse your customers. Be clear - either don't e-mail them or don't embed links. The less money lost through scams, the lower the banking costs will be for everybody.


Thank you



References for all payments

Status: New Idea
by ghesp on ‎15-01-2016 12:58 PM

This one is a fairly simple request I think, other banks do it so why not Natwest?


I've got my list of payees setup, however I can only set the reference when setting a Payee up.  What if I wanted to pay Joe Bloggs for Window Cleaning and then later on for a Birthday Gift.  The only way I can change the reference is to create a new payee, rather than entering a reference when sending the payment.


It's very misleading when all my transfers to my joint bank account show up as "Credit Card Payment" when infact, only 1 transfer a month is related to it!

I am suggesting that when an online payment is made to a payee, whose details are already on the system, then the actual name of the Payee should immediatley apper against the payment.

At the moment one only gets, for examle: 8 Aug 2016 OTR CALL REF.NO. 1067 - 75.00 -.

The person or companies name does appear until the next working day, but if you are making several payments, unless you write all the Reference numbers and amounts down, which is a pain, it can become a little confusing.

Would be nice if the mobile app shows the pending payments on account as I get a lot of balance and available balance but no visibility of what is pending.  Also would be nice to see my overdraft included in my available balance, I have seen these as part of the halifax app and would love to see them included in a future update as this feature alone makes me want to switch banks so I can see this tye of information.

Hello and Welcome to the NatWest Ideas Bank!

Bursting with ideas for new products and services? Let us know how we can do things differently.

To find out more about the Ideas Bank, take a look at our FAQ Page.

It’s a good idea to see whether your idea has already been submitted in the search box above. You can provide feedback on other peoples’ ideas by commenting or giving it a vote. The more votes an idea gets the more it gets noticed!!

Interact with the rest of the community! Browse the forum by using these tips.

We love your feedback, so get your creative juices flowing and share your ideas!

Top Kudoed Authors