A place for NatWest customers to share their experiences & knowledge to help each other make the most of our products & services.
Not pending, not available, not closing.
Literally i want a bank that can tell me my balance instantly up to date up to the second.
If i've used my card multiple times in a day or over a weekend i dont want to remember every single transaction including amount.
I expect to log on and see every detail instantly, not for the balance to change with no details, not for pending payments and not for nothing to show for several days - even contactless payments - how difficult is it to get a machine to update data continously.
I've read that some transactions are offline etc but its an excuse, change your rules or working practices and force merchants to provide you with the information - it's not acceptable in 2016 for a balance to be days out of date.
Why cant you process payments 7 days a week 24 hours a day.
I dont mean why arent branches open - i mean why cant you process a payment on a Saturday or Sunday - why are there still bank holidays. All the processes are automated anyway - why does a direct debit due on a Saturday or Sunday have to wait until a Monday. Its so old fashioned. Banking really needs to be modernised.
The location within Online Banking of the pre-advice of charges and interest is not immediately obvious. Today I received an email informing me that there were some pre-advice details available for my account. However, the email did not give clear details about how to find this information.
Could I suggest that:
This is a suggestion and hope you reply with your thoughts.
When you pay with your debit card, the money is normally earmarked (set aside) and removed from your available balance until it clears off your account balance and appears on your statement a few days later.
I was thinking, cause some other banks are now introducing this and would love NatWest to do the same.
Okay to the point... Create a section on online banking and the mobile app which shows us where you have paid using your debit card. A pending transactions screen.
It would save a call to the bank to ask them.
It's a good reminder cause a receipt may not always be available.
You can see if there is any fraudulent transactions been made against your debit card before the money clears.
Another one I find annoying is when companies take a card verification penny or pound to check the cards authenticity.
At least that would show up too!
Yes or No?
Please leave your comments.
I have the follwoing feedback that I want to give for the online banking and for online banking payments to make our life easier and less confusing:
1) while we looking at the list of payments on the online banking statement, right next to the payee, there are lot of random numbers which dont make any sense to us instead of providing the reference number that we used to make this particular payment. For example: 22124317108316000N, this number on my statement doesn't make any sense to me.
2) while we want to change the payment reference, we need to go back to the manage payee section and do the amend payee, to change the reference numver for this payee, instead why can we not do the amendment of this payment reference while we are doing the payment to the particular payee.
I am hoping you are going to take this feedback on board and hopefully soon, I will like to see these amendments.
Many thanks for your kind co-operation,
Would be nice if the mobile app shows the pending payments on account as I get a lot of balance and available balance but no visibility of what is pending. Also would be nice to see my overdraft included in my available balance, I have seen these as part of the halifax app and would love to see them included in a future update as this feature alone makes me want to switch banks so I can see this tye of information.
We get regular screens which come up when we log on to say do we want to go paperless - this is for business as well as private and we are a business customer. Actually these pop-up screens are quite annoying because their default is to make you go paperless.
Nat West doesnt have numbered statements available on their website. We need numbered statements to reconcile the bank statements with our acounting system and to keep proper books and records - auditors like them. We are not going paperless for this reason. If you provide numbered downloadable statements you might find more customers happy to go paperless which will reduce your costs.
In addition there is the convenience for us the customers of helping ourselves to missing statements. I have one company where i am missing three statements and I have asked Business Support to get duplicates but they appear unable to. They push whatever button they have to... to order the missing statements and three weeks later we get a single unnumbered bit of paper covering the period of the missing statements. It's not what we asked for, and of course I am perfectly capable of getting that from the website. Is this an unusual request? I doubt it. HSBC and Lloyds have numbered downloadable statements on their websites.
Imagine if your debit or credit has been stolen or has gone missing. How great would it be if you had the ability to put a block on your card using the Natwest Banking iPhone/Android app. So if you ever have your card stolen or lost you can quickly and securely log into your app, block the card and either order a new one or unblock the card if you recover/find it.
For those people who have contactless cards, obviousley if they're stolen the offender has the ability to spend £30 on that card without having to use a pin code. The feature that I am describing would allow you to turn off that contactless feature and not worry about loosing money.
Hope this all makes sense, if not let me know.
We all know that it is so easy to spoof e-mails and there are so many messages flying around purporting to be from banks and building societies that we are advised not to use such links in case they aren't what they seem.
So why does NatWest persist in sending e-mails with links in them? It just makes the situation less than clear. By all means tell people about updates to your services but please don't embed links. All it takes is a momentary lapse of concentration and the recipient might be responding to a spoof e-mail that looks like NatWest and be logging into a spoof site just waiting to grab their login details.
If you take security seriously and know how sophisticated scammers are these days, don't confuse your customers. Be clear - either don't e-mail them or don't embed links. The less money lost through scams, the lower the banking costs will be for everybody.
When I view a full statement I invariably want to see everything I've called up and there are usualy multi pages.
I find it frustrating having to scroll to the bottom of the view to select All.
Could the control buttons be duplicated at the top of the page as well as the bottom?
This one is a fairly simple request I think, other banks do it so why not Natwest?
I've got my list of payees setup, however I can only set the reference when setting a Payee up. What if I wanted to pay Joe Bloggs for Window Cleaning and then later on for a Birthday Gift. The only way I can change the reference is to create a new payee, rather than entering a reference when sending the payment.
It's very misleading when all my transfers to my joint bank account show up as "Credit Card Payment" when infact, only 1 transfer a month is related to it!
Why do we need a 'Beep' or Bell 'Ting' sound when Online & '59 seconds left' message appears on screen?
This is because otherwise we are too often logged-off without a chance to 'click' on 'Continue' and remain logged-in.
(We are usually checking paperwork, and not the screen, when this pops up on-screen, and auto-logs us off).
Why do I have to take action to get my rewards into my account. Its a total waste of my time. Your competitors don't expect this. If it a joint currnet account. why not let either party have control instead of one person when you've never asked who. If I had known that it was this crude I on't think I would have bothered to sign up. Its enough to make you want to swap banks!
once a payment has been set up it is visible as a pending payment until 1600 on the day before it's paid. After that it doesn't appear anywhere until the following day when it shows up in the statement as paid.
This has more than once led me to wonder if I've forgotten to set the payment up, when checking in the evening the day before it's due.
Why can't the system still display it as pending right up until the time it's paid?
Until recently my local Natwest cashpoints (at rhe Castlepoint Bournenouth branch) offered £5 notes. now new machines have been ibstalled and £5 notes are no longer avaliable, which is bery inconvinient. It would be good if they once again offered £5s and for that matter if all cash machines did.
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